Contact & support
Have a question, a bug to report, a safety concern or an account request? Write to us and we'll help.
Support in the game
The easiest way to reach us: open the game, tap Settings, then Support. Write your message (up to 1,000 characters) and tap Send. You can send up to 3 messages in 24 hours. Messages reach us linked to your account, so you don't need to add your Player Code. We may reply in the game, in News.
Email support
Prefer email, or can't open the game? Write to us about the game, purchases, rewards or anything that isn't working as expected.
info@ipekgames.comWe usually reply within 2 business days.
Privacy & legal
Questions about your data, our Privacy Policy, Terms of Service or Community Rules.
info@ipekgames.comWhat to include in your email
- Your Player Code. Open the game and tap Settings; you'll find it there.
- Your device model and operating system version (for example, Pixel 8 with Android 15 or iPhone 15 with iOS 18).
- What happened and roughly when, in a few sentences.
- If it's about another player: their display name and what happened.
- Screenshots, if you have any.
We will never ask for your payment card details or a password.
Report or block a player
Problem with another player? In the game, open their gift message, reply or profile and tap Report or Block. Reporting also blocks the player. Our team reviews reports as soon as possible. Blocks can only be removed by our support team.
Read our Community Rules for what's allowed and what happens after a report.
If someone may be in danger or a child is involved, also email info@ipekgames.com with the subject “Safety report”.
Delete your account
You can delete your Brain Rumble account and the game data linked to it at any time from inside the game. For your security, deletion is requested in the game, so no one can delete your account just by knowing your Player Code. Uninstalling the app does not delete your account.
- Open the game and tap Settings.
- Tap “Delete Account” and confirm.
- Your account is marked for deletion right away and is permanently deleted 30 days later.
- Changed your mind? Open the game within those 30 days. Signing in cancels the request and keeps your account, including when you reinstall the game on the same device or sign in with your linked Google or Apple account.
No longer have the app? You don't need to reinstall it. Email info@ipekgames.com with the subject “Account deletion request” and include your Player Code if you know it, your display name, roughly when you last played, your device model and, if you bought anything, the Google Play order number or the App Store order ID (from Apple's receipt email). After we match these details to the account, we schedule the same 30-day deletion and reply with the deletion date. If the account is signed in during those 30 days, the request is cancelled. We don't delete an account based on a Player Code alone.
What we delete
Your profile (display name, avatar and Player Code), game statistics and match results, friends, blocks and rivalry records, rewards, balances and progress, season and leaderboard entries, your News inbox and any Google or Apple sign-in link (if you linked Apple, we also ask Apple to revoke the game's access to your Apple Account). Gifts you haven't claimed are returned to the players who sent them.
What we keep
Purchase records (including the recipient, title and message of any gift you bought), which we keep for 10 years from the purchase for accounting and legal reasons; failed purchase checks and store notices such as refunds, for 180 days; gift messages and replies you sent, reports you filed or that concern you, and support messages, for up to 2 years after they were sent, for safety and legal reasons (gift messages and replies you sent are hidden from the players who received them); server logs, for up to 14 days; and emails you sent us, until our team deletes them. Backups (full copies of the database) can still contain your data until they are deleted; they are kept until our team deletes them, with no fixed period (our server keeps at most the 20 most recent backups). Short-lived match, session and ad-verification records are removed automatically within 7 days. Analytics data held by Google is linked only to your Player Code and expires within 14 months; crash reports expire within 90 days; ad data is handled under Google's own privacy policy. Purchase data sent to Unity is handled under Unity's own policy.
After the 30 days, deletion is permanent. Your progress, in-game currency and items can't be restored.
Want a copy of your data? Send a request from Settings > Support in the game or email info@ipekgames.com. We may ask you to confirm the request in the game, and we send the copy within 30 days in a machine-readable format (JSON).
Purchases & refunds
Payments are processed by Google Play on Android and by the App Store on iOS; we never see your card details. Refunds are requested from the store you bought from, under its rules; for App Store purchases, request a refund from Apple at reportaproblem.apple.com. If a purchase didn't arrive in the game or doesn't work, email us with your Player Code and the order number (for the App Store, the order ID from Apple's receipt email).